We keep prices to a minimum and very competitive in comparison to other private swim schools. Each class runs if there are minimum numbers to make it financially viable.
Membership Fees and Cancellation Policy
Our monthly scheme is £39 per month, each month of the year, until you wish to cancel, and you pay a full month in advance so your 1st payment will always be higher and will be worked out on how many lessons are in the month of you joining.
For example, if you signed up to start in September, you would pay for September and October. Then on the first of October you would pay for November and so on moving forwards
Your first payment will be collected a few days after you join and thereafter on the 1 st of each month. GoCardless will send you an email reminder each month to prompt you that they will be collecting your payment on the 1st. Payments are spread over 12 months of the year so you still pay over school holidays in order to spread the cost equally. When you cancel your direct debit you still have a month of swimming paid for which also provides us with time to fill your place. This scheme covers the cost of 40 lessons per each academic year which equates to £11.70 per lesson. Please note that not all academic calendars equate to 40 lessons, depending on which day you swim, and it is your responsibility to follow our catch-up process to ensure you receive all 40 lessons paid for.
Please read the following information regarding our scheme:
- Your booking is not confirmed until you have joined the membership scheme.
- If your direct debit fails at any time, GoCardless will automatically attempt to take the payment on two further dates within the month. If payment sill fails, it is your responsibility to contact us and rectify the problem otherwise we will presume you no longer wish to return, and we will cancel your membership.
- PLEASE NOTE WE REQUIRE 1 MONTH’S NOTICE FOR CANCELLATIONS. If you wish to cancel your membership we will process it without passing on any costs to you. Please email accounts@swimfunnortheast.co.uk Because you pay a month in advance when you join us, when you cancel you still have a month left to swim. If you cancel your direct debit and don’t notify us, we will presume you no longer require your place, and we will cancel your membership with no lessons owed as we also incur failed collection fees.
Progression Updates
At any time of the term, you can request a progress report. Please email info@swimfunnortheast.co.uk stating your child’s name, day of attendance and venue.
Last Lesson of Term/Awards
Please note that the last lesson of a full school term, Easter, Christmas and Summer, is when children receive their certificates from us which are included in the fee you pay. We also provide a treat for our little swimmers who have worked hard all term in their structured lessons by providing a fun swim with inflatables, toys etc. As far as we are aware we are the only swim school that provide this free of charge. The kids love it and often, through explorative free time, make some great progress whilst appreciating the fun element of swimming. These sessions are managed by their teachers and are safe as well as fun. Many of our swim families have the opportunity for fun swimming in addition to their lessons with us so if you wish to opt out of this session, which is 3 times per year, you can do by calling us before the end of term to book a catch-up structured lesson. If you are going to miss your regular lesson time during fun swim week you can book in advance to attend any of the fun swims. If you can’t make any swim within the week, you can still call in to the pool during the week of fun swims to collect the certificate. All certificates are returned to the Swimfun office after the week is completed and it is then your responsibility to arrange to collect yours.
Class Changes
Please note classes will run if we have the minimum numbers required to cover costs. It is very rare that we have to cancel a group but if this occurs, we will offer you an alternative. Occasionally we have to change class times during term time and at the end of term there are many changes as so many of our little one’s progress onto higher stages and we have to re-timetable the entire swim school. We always send class lists out before the start of term and allow our members enough time to contact us if your new time is inconvenient. If a change to a different pool is required, we will contact you in person to discuss. An example of this would be if you are a Keelman’s Way swimmer as we only go up to stage 4 due to the size of the pool and you would be offered the option of Harton Sports Academy or Gateshead Leisure Centre where we go to stage 10 and pre-competition training. Please note if you do not wish your child’s name to shared with other members on the class list email, please notify us when you join.
Complaints
We hope you are more than satisfied with your experience at Swimfun North East but should have any issues for concern please contact Michelle Harrison, Managing Director of the business. If you wish to make a formal complaint please include full details in an email to management@swimfunnortheast.co.uk If you feel that the issue cannot be resolved from within the business then please refer to the complaint process of our governing body, Swim England.