Terms & Conditions, Membership fees

Terms and Conditions

We keep prices to a minimum and very competitive in comparison to other private swim schools. Each class runs if there are minimum numbers to make it financially viable.

Membership Fees
Our monthly scheme is £32 per month, each month of the year, until you wish to cancel and you pay a full month in advance. Your first payment will be collected a few days after you join and thereafter on the 1st of each month. GoCardless will send you an email reminder each month to prompt you that they will be collecting your payment on the 1st. Payments are taken 1 month in advance and are spread over 12 months which means when you cancel your direct debit you still have a month of swimming paid for which then provides us with a couple of weeks to fill your place. This scheme covers the cost of 40 lessons per each academic year which equates to £9.60 per lesson. Please note the following information regarding our scheme:

• Your booking is not confirmed until you have joined the membership scheme.
• If your direct debit fails at any time, which can often happen, it is your responsibility to contact us and rectify the problem otherwise we will presume you no longer wish to return and we will cancel your membership.
• If you cancel your direct debit and don’t notify us, again we will presume you no longer require your place and we will cancel your membership.

 
121 and 122 Lessons 

The cost for 121 lessons is £18 and 122 £30 per lesson and these must be booked 1 month at a time. When you book we will send you a link for Gocardless which you must join to confirm your booking. We need to take an initial payment of £1 to set you up as a member. Each month after we will collect the remaining fee until you wish to transfer to group or cancel. Please notify us before the start of the month so we don’t take the payment and so we can offer the place to someone else as we have a great demand for these sessions.

 
Attendance Reporting and Monitoring
We have an online register system which the teachers update after each session. Please don’t report ad hoc absences as they are recorded by the teachers. We
can’t utilise the space for an ad hoc absence so the online register records are adequate for what our management/admin team require. If your child is going to be
absent for more than 2 consecutive weeks for situations such as a broken bone, ongoing illness etc please email swimfun.ne@gmail.com so we can notify the relevant
teacher.

 
Session Cancellations
Customer: We are under no obligation to refund fees for reasons such as illness, holidays, etc. What we do offer, however, is the option to attend a catch up lesson on a different day/time to make up for any missed sessions where we will try our best to accommodate you.

 
Swimfun North East: Occasionally we may need to cancel a session due to pool maintenance issues etc. If this does happen please book a catch up lesson.

Process for Booking Catch Ups
To book a catch up please call 07817454940 or 07388358436. Emailing and texting is too time consuming with having so many options. A telephone booking will take a few minutes.

 
Catch Up Policy
Our catch up offer is a benefit which we offer to help you make the most out of your membership fee and attend as many lessons as possible. We have in the past,
sadly, had members who have abused this benefit so we have put some clear guidance in place; Catch ups should be used for occasional and unavoidable absences only. They also must be booked and used within the month of the absence. If the absence is just
before a school holiday break they will be carried over into the next term. If your child is going to have a long term absence then please contact us to discuss and plan a return which will include a catch up programme to progress skill development and swimming time in general that they will have missed.

 
Notice Required

We require 1 month’s notice if you wish to cancel your membership. This includes if you book during holidays and haven’t started the programme yet. Please confirm
your cancellation in writing to swimfun.ne@gmail.com So you don’t miss out on any lessons paid for you can attend throughout the cancellation period. We will confirm your last day of swimming when we receive the cancellation email.

 
Complaints
We hope you are more than satisfied with your experience at Swimfun North East but should have any issues for concern please contact Michelle Harrison, Managing
Director of the business. If you wish to make a formal complaint please include full details in an email to swimfun.ne@gmail.com If you feel that the issue can not be
resolved from within the business then please refer to the complaint process of our governing body, Swim England.