Terms & Conditions

Terms and Conditions

We keep prices to a minimum and very competitive in comparison to other private swim schools. Each class runs if there are minimum numbers to make it financially viable.

Fees

Our monthly scheme is £25 per month, each month of the year, until you wish to cancel. Initial payment when joining is taken by debit card over the telephone. You will then receive an email from GoCardless to set up your direct debit for the 1st of each month. GoCardless will send you an email reminder each month to prompt you that they will be collecting your payment on the 1st. Payments are taken 1 month in advance and are spread over 12 months which means when you cancel your direct debit you still have a month of swimming paid for which then provides us with a couple of weeks to fill your place. This scheme covers the cost of 40 lessons per each academic year which equates to £7.50 per lesson. Please note the following information regarding our scheme:

  • Your booking is not confirmed until you have joined the membership scheme.
  • You will still receive the first month paid for over the telephone but we will refill the place if you do not join our membership scheme.
  • If your direct debit fails at any time, which can often happen, it is your responsibility to contact us and rectify the problem otherwise we will presume you no longer wish to return.
  • If you cancel your direct debit and don’t notify us, again we will presume you no longer require your place.

 Session Cancellations

Customer: We are under no obligation to refund fees for reasons such as illness, holidays, etc. What we do offer, however, is the option to attend a catch up lesson on a different day/time to make up for any missed sessions. This must be requested and agreed in advance by contacting us on 07817454940 or swimfun.ne@gmail.co.uk

Swimfun North East: Occasionally we may need to cancel a session due to pool maintenance issues etc. If this does happen please book a catch up lesson by contacting 07817454940 or swimfun.ne@gmail.co.uk

Notice Required

We require 1 month’s notice if you wish to cancel your place

Complaints

We hope you are more than satisfied with your experience at Swimfun North East but should have any issues for concern please contact Michelle Harrison, Director of the business. If you wish to make a formal complaint please include full details in an email to swimfun.ne@gmail.com  If you feel that the issue can not be resolved from within the business then please refer to the complaint process of our governing body, Swim England.