Please read our terms and conditions before confirming your membership. Your membership is confirmed when you join the Gocardless scheme which is confirmation that you agree to these terms.

We keep prices to a minimum and very competitive in comparison to other private swim schools. Each class runs if there are minimum numbers to make it financially viable.

Membership Fees

Our monthly scheme is £39 per month, each month of the year, until you wish to cancel, and you pay a full month in advance. so your 1st payment will always be higher and will be worked out on how many lessons are in the month of you joining.

For example, if you signed up to start in September, you would pay for September and October. Then on the first of October you would pay for November and so on moving forwards

Your first payment will be collected a few days after you join and thereafter on the 1 st of each month. GoCardless will send you an email reminder each month to prompt you that they will be collecting your payment on the 1 st . Payments are spread over 12 months which means when you cancel your direct debit you still have a month of swimming paid for which then provides us with a couple of weeks to fill your place. This scheme covers the cost of 40 lessons per each academic year which equates to £11.70 per lesson. Please note the following information regarding our scheme:

• Your booking is not confirmed until you have joined the membership scheme.
• If your direct debit fails at any time, which can often happen, it is your responsibility to contact us and rectify the problem otherwise we will presume you no longer wish to return, and we will cancel your membership.
• If you cancel your direct debit and don’t notify us, again we will presume you no longer require your place, and we will cancel your membership. with no lessons owed. We also incur failed collection fees and you will forfeit any refunds that may be due back to you. Please inform us by email if you wish to cancel your membership and we will process it without passing on any costs to you

Progression Updates

At any time of the term, you can request a progress report. Please email info@swimfunnortheast.co.uk stating your child’s name, day of attendance and venue.

Last Lesson of Term/Awards

Please note that the last lesson of a full school term, Easter, Christmas and Summer, is when children receive their certificates from us which are included in the fee you pay. We also provide a treat for our little swimmers who have worked hard all term in their structured lessons by providing a fun swim with inflatables, toys etc. As far as we are aware we are the only swim school that provide this free of charge. The kids love it and often, through explorative free time, make some great progress whilst appreciating the fun element of swimming. These sessions are managed by their teachers and are safe as well as fun. Many of our swim families have the opportunity for fun swimming in addition to their lessons with us so if you wish to opt out of this session which is 3 times per year you can do by calling us before the end of term to book a catch-up structured lesson. An adult can still call in to the pool during the week of fun swims to collect the certificate.

Session Cancellations

Customer: We are under no obligation to refund fees for reasons such as illness, holidays, etc. What we do offer, however, is the option to attend a catch-up lesson on a different day/time to make up for any missed sessions where we will try our best to accommodate you.
Swimfun North East: Occasionally we may need to cancel a session due to pool maintenance issues etc. If this does happen, please book a catch-up lesson. Please note that we do not offer refunds for cancelled sessions as we offer catch up lessons instead.

Class Changes

Please note classes will run if we have the minimum numbers required to cover costs. It is very rare that we have to cancel a group but if this occurs, we will offer you an alternative. Occasionally we have to change class times during term time and at the end of term there are many changes as so many of our little one’s progress onto higher stages and we have to re-timetable the entire swim school. We always send class lists out before the start of term and allow our members enough time to contact us if your new time is inconvenient. If a change to a different pool is required, we will contact you in person to discuss. An example of this would be if you are a Keelman’s Way swimmer as we only go up to stage 4 due to the size of the pool and you would be offered the option of Harton Sports Academy or Gateshead Leisure Centre where we go to stage 10 and pre-competition training. Please note if you do not wish your child’s name to shared with other members on the class list email, please notify us when you join.

Notice Required

We require 1 months’ notice if you wish to cancel your membership. This includes if you book during holidays and haven’t started the programme yet. If you cancel during at the end of term your lessons will be carried over to the next term. Please confirm your cancellation in writing to swimfun.ne@gmail.com So, you don’t miss out on any lessons paid for as you can attend throughout the cancellation period. We will confirm your last day of swimming when we receive the cancellation email. CANCELLEATIONS MUST BE IN WRITING VIA EMAIL.

Complaints

We hope you are more than satisfied with your experience at Swimfun North East but should have any issues for concern please contact Michelle Harrison, Managing Director of the business. If you wish to make a formal complaint please include full details in an email to management@swimfunnortheast.co.uk If you feel that the issue cannot be resolved from within the business then please refer to the complaint process of our governing body, Swim England.